Know what is covered.

A product warranty concerns the identified material and its manufacturing quality. A workmanship warranty concerns the explicitly contracted application work. Neither should be assumed to cover concealed substrates, structural movement, waterproofing, plumbing or another contractor’s work.

A supplier’s additional product promise is not automatically a manufacturer warranty, and a product period is not automatically an installation period. This page does not create a universal warranty duration or transfer a different supplier’s warranty to Nikkolor Australia.

• The warranty issuer, covered products or work, and the invoice or accepted quote to which it applies.
• The start date, duration, purchaser eligibility and any transfer conditions.
• The remedies, claim process, exclusions and installation or care requirements.
• Any separately agreed workmanship scope and project-specific conditions.

If a period or item is not confirmed in those documents, do not infer it from general website descriptions. Ask for clarification in writing before proceeding.

Retain the invoice, approved sample, colour and tone, batch records, substrate assessment, waterproofing/interface approvals, moisture test records and the technical, application and care guides actually supplied for the project. Record each guide’s revision, date and scope.

Resolve conflicting instructions before coating. Photographs show visible conditions; they do not prove concealed substrate or waterproofing suitability. Timing is only one part of a release decision: the applicable substrate and moisture acceptance criteria still need to be met.

Depending on the governing documents and the cause, an express warranty may distinguish manufacturing faults from impact, abrasion, unsuitable cleaners, early water exposure, unauthorised repair, substrate movement or ordinary variation and ageing. Do not assume that an exclusion applies regardless of cause or overrides statutory rights.

For a concern, preserve the affected area and stop using or applying suspect material. Inspection access, methods and any destructive sampling should be discussed and agreed before work. Do not commission testing on the assumption that another party has already agreed to its cost.

Provide your order/project reference, product and batch, the relevant written documents, a description of the problem, when it appeared, and the care or exposure history. Photograph visible conditions where appropriate; do not remove or repair the area before advice unless action is necessary for safety.

Non-excludable consumer guarantees, where applicable, are additional to any express warranty. This guidance does not limit those rights or promise a particular assessment outcome.